Transaction rejected when Bank Wizard didn't return any errors

Problem

Direct Credit or Direct Debit transactions are rejected, even though Bank Wizard did not return any errors.

Cause

Bank Wizard only returns an error when a transaction type is disallowed for all accounts for a particular sort code.

Some institutions combine different types of accounts within the same sort code, therefore it is not possible for Bank Wizard to identify which accounts allow certain transactions and which do not.

Resolution

Confirm with the relevant bank for further details.

Applies to

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