Warning "Scheme unrecognised - this card requires operator assistance" is returned

Cause

This message is returned for specific types of cards, for example, store cards which you can only use to make payments to the issuing store.

Resolution

Confirm that you have the correct card details and if it is a store card reject the details.

If the card details are correct and not a store card, contact the Experian data team on +44 (0)1788 554830 or contact Experian Support for assistance.

Applies to

• Bank Wizard - Balance Transfers
• Bank Wizard - Card Payments