Cannot view the history for some files

Problem

When selecting the history for some files nothing is displayed. However I can see the history for other files.

Cause

This is because audit log entries for the submission file history is being archived from Experian Payments Gateway before the actual submission file is archived.

Resolution

To minimise this, set the archiving for the audit log and the submissions to the same number of days.
Note: Submissions will only be archived when the status is deleted, merged or transmitted.

Applies to

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